Your customers judge every location on what happens in the first few minutes inside the door. Our mystery shopping visits measure that experience objectively, store by store, so you can see where service, selling and brand standards are holding up and where they are slipping.
What is included
- Shopper scenarios and scorecards built around your service model and brand standards
- Unannounced visits covering greeting, needs discovery, product knowledge, add-on selling and checkout
- Photo and written observations of store condition, signage and presentation
- Location-by-location scoring with comparisons across your network
- A summary of patterns and prioritized, practical recommendations
What you get out of it
- An objective baseline for customer experience across every store
- Clear coaching points for store managers and staff
- Evidence to support training, recognition and performance conversations
Considering mystery shopping? Tell us about your stores and what you want to achieve.
Talk to us